What We Do
Client Service
Melanie Kinney
Our teams take pride in client service as one of our core differentiators. Through our Customer Allegiance Program (CAP), we reach out to every client every quarter to find out how we can better meet their needs, using Bain & Company’s Net Promoter Score® as a metric to gauge our performance and as a springboard for continuous improvement.
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Search Engine Optimization (SEO)
"[IMPAQT] becomes a trusted concierge by providing training workshops and recommending partners. Client references say this approach makes the vendor feel more like one of them than an agency partner: 'IMPAQT folks are like our own employees. They really live and breathe our business.'"
The Forrester Wave™: US Search Marketing Agencies, Q1 2009 (January 2009)
